FAQs
Action Dancewear Terms and Policies
Hello and thank you for visiting Action Dancewear. We're happy to get your business and strive to be your value-added supplier of top-quality activewear. We want to help you with your needs--whether for you, a friend or family member, or your team. Please email or call our toll-free number if we can help you find something special (Action Dancewear is a real store--jam packed with stuff not shown on the web. And our manufacturers work closely with us to custom design costumes). (877) 865-9657.
Free Shipping
For a limited time, we are offering free shipping for orders over $50. Your order will ship US Priority Mail. If your order is over $50, you should select the "Inside USA--Free Shipping (Orders over $50 only)" option from the Ship Via selection during the final steps of placing your order.
Group Discounts
Action Dancewear has helped with team makeovers far and wide, and we offer a 10% discount for all team orders consisting of 5 pieces or more of the same item.
Ordering
You can place your order for activewear via our Web site, by Email, by US mail, or by phone ordering. Many of our customers prefer to email us a range of what they're looking for and request that we email or phone them back with advice. This may sound old fashioned, and we may bounce back and forth several times, but it allows us to zero-in on what your exact needs are.
Web Payment Policy
We accept Visa, MasterCard, Discover, American Express and Paypal. COD or money orders are available by phone orders only. Action Dancewear Supports Performing Artists If you are a student (or parent/guardian of a student) of the Performing Arts, you may apply for a membership in our Action Dancewear Supports Performing Artists Program (application available at the bottom of most web pages). Members of this program receive a 5% discount on all web orders and are automatically entered in all contests and giveaways.
Restocking Fee
When in doubt, please ask. Dear customer, we understand that choosing the precise size for shoes and some activewear articles can be difficult without being able to try them on. Please note that we charge a 15% restocking fee and we encourage you to contact us with any sizing questions or concerns before placing your order.
Return Policy
Returns must be received within 2 weeks of invoice date. Action Dancewear charges a 15% restocking fee for shoe returns and non-stocked items. Special orders, dance briefs, dance belts, and closeouts are not returnable or refundable. Exchanges will be charged an exchange shipping rate of $5.70 for the 1st item, $2.40 each additional item. All defective merchandise must have prior authorization for return.
A few return guidelines to follow:
- Must be in new condition in original packaging. Tags must be attached.
- Must be prepaid postage--any "postage due" package will be rejected.
- Please include a note of whether you would like a credit or exchange. (Understanding that most of these details we'll have discussed via email.)
- Send us a copy of the original invoice, this will make the return process must faster.
- No returns on Special made to order items (team or individual).
- No returns on team orders.
Send all returns to Action Dancewear, 452 N Main St. Oshkosh, WI 54901